To provide a high quality service for our customers, we use a tracked, signed for and insured service for the majority of our parcel deliveries.
Standard Service UK Mainland (typically 3-8 working days)
- Lighting Orders - £7.50/order
- Fabric Orders up to 3m - £6.95 (folded)
- Fabric Orders 3m-8m - £9.50 (folded)
- Fabric Orders 8m+ or for fabric supplied on a roll - £12.50
- Accessories & Homeware - £7.50/order
You will receive a notification via email when your order is dispatched.
Deliveries are generally made between 8am and 6pm, Monday to Friday, and require a signature on delivery. We regret that it is not possible to offer a dedicated time slot for delivery. However if a mobile phone number is provided with your order then a text notification will be supplied by either Interlink or UK Mail advising you of their delivery time ‘window’.
If no one is available to accept the delivery at the delivery address, the driver should leave a card with information about how to arrange re-delivery. Delivery will attempted twice before the parcel is returned to us. If all of the delivery procedures have been fulfilled correctly and the parcel is returned to us as ‘undeliverable’ by the courier, we will contact you to re-arrange delivery, which will require the payment of a further delivery charge.
The timescales quoted above are typical for our parcel service and based on working days for in stock items for delivery within UK Mainland. Some orders may take longer, and if this is the case we will advise. We cannot however accept liability for any loss that may result from a delayed order.
If you require your order quicker than our standard shipping service then please do call our office (Monday to Friday, 9am - 5pm) and we can calculate what the express charge will be for you.
UK Highlands, Islands and Remote Areas
Postage is calculated from the weight of the goods and your location using the best rate available as published by Parcel Broker or Parcel Force. We will advise you by email or telephone if there is a surcharge payable.
If you are in a ‘Remote Area’ or have ordered a particularly bulky or heavy item there may be a surcharge payable in which case we will advise you by email.
The free sample service is only available in the UK, a sample order to an EU country is £4
International Delivery outside of EU
Postage is calculated from the weight of the goods and your location using the rates published by Parcel Broker. We will advise you by email or telephone of the surcharge payable.
For items to be exported outside of the EU, the carriage charge covers packaging and delivery only. Customs duties may be payable. We are unable to advise of these amounts and the recipient is responsible for paying this duty. Customs may also inspect goods prior to delivery. This may cause delay to the delivery of items.
The free sample service is only available in the UK, a sample order a country outside of the EU is £8.33.
Please note that we are unable to supply lighting products to destinations outside Europe.