Returns

 To return an item:

  • Register your return by emailing customerservice@tinsmiths.co.uk or telephoning 01531 632083
  • Pack and return your item in its original unused condition in the original product packaging. Ensure that any product instructions and fixings provided are included.
  • You must include a completed returns form (download here).
  • Please ensure that any items you wish to return are back with us within 28 days of receipt of goods. No refunds will be made after this time.
  • Send your return to:              

Returns at Tinsmiths
8a High Street
Ledbury
Herefordshire
HR8 1DS

Refunds will be made after inspection of goods and within 5 working days of receipt here at Tinsmiths. A refund receipt will be posted to you.

  • Full return ‘Terms & Conditions’ can be found here (link to returns t+c’s on here)

 Damaged or Incomplete Orders

  • All orders must be checked for damage on delivery, and any damages or shortages reported within 48 hours
  • When reporting damaged items, please email clear photographs of the damage together with your name and contact details to info@tinsmiths.co.uk
  • Do not return damaged or faulty goods without contacting us first.

Please note that the right to return a product does NOT apply to products that fall into the following categories, unless a fault is found:

  • Cut lengths of fabric – all fabric must be checked prior to cutting or making up and any faults reported at that stage. Email clear photographs of the fault to info@tinsmiths.co.uk
  • Curtains, blinds and cushions made to your specifications
  • Furniture upholstered to your specifications – this includes footstools which are made to order
  • Gift vouchers
  • Non-stock items